Itelbpo Smart Solutions was founded in 2012 in Jamaica. Nearly eight years later, it is now a global business, and the region’s largest home-grown business process outsourcer. The company is running eight facilities in four countries namely Jamaica, The Bahamas, Mexico and the USA.
On Wednesday, January 29, 2020 itelbpo Founder and Chairman, Mr Yoni Epstein signed an MOU with Invest Saint Lucia (ISL) to begin operations in what would be the fifth territory for the company.
At Wednesday’s MOU signing, ISL CEO Roderick Cherry said “This new state-of-the-art BPO facility will house initially 150 employees in the global services sector with aggressive growth plans by itelbpo…Invest Saint Lucia has a critical role to play in reducing the 20% unemployment rate in our country, particularly among young men and women by half within three years.”
The intelbpo Chairman said that in the first six months of opening, itebpo intends to hire 200 people.
Mr. Epstein said “Saint Lucia may not have been in my purview originally, but the Invest Saint Lucia team made it possible for us,” said Mr Epstein, “We live by what is called our four Y’s which is quality, integrity, reliability and family. You have a big heart, a big family…and that is a big part of our organisation. Managing our team members and giving them a work experience that is second to none is a big part of our mandate.”
Minister for Commerce, International Trade, Investment, Enterprise Development and Consumer Affairs, Honourable Bradly Felix also welcomed itelbpo specifically to Vieux Fort which he believes will be the “mecca for bpo/kpo investment”.
Minister Felix said that the location is well-suited to take advantage of this industry. “Saint Lucia currently ranks 2nd in the English-speaking Caribbean for ease of doing business and 69th in the world for ‘Starting a Business” he said.