With support from the Tourism Enhancement Fund (TEF), the Saint Lucia Hospitality & Tourism Association (SLHTA) and the Caribbean Hotel Tourism Association Education Foundation (CHTAEF), 180 Saint Lucian hospitality workers polished their skills in a series of guest service training sessions.
Dubbed ‘Heartfelt Guest Care to Welcome the World’, the training this month gave hospitality team members, supervisors, managers, and owners the knowledge and skills needed to best serve a new and diverse generation of customers.
Launched by CHTAEF in partnership with Virgin Holidays, the program equips hospitality professionals across the Caribbean with guest care and diversity training to enable them to better understand and cope with the needs of the rapidly changing demographics of modern customers.
The training was created to demonstrate and enhance the benefits of diversity and inclusion within the tourism industry by generating in all 180 participants, from 14 hotels, an appreciation of the broad diversity of today’s travelers and how to warmly welcome them all.
The sold-out workshops were held in both the north and south of the island from September 16 to 20, 2019.